The research compiled by Figaro Digital and Lightspeed Research threw up some interesting insights into community engagement. Although not groundbreaking in depicting how you would expect a user to behave, it did raise some important questions around evaluating the depth of engagement and the relationship this has with building long term loyalty.
According to the research, 20.6% of respondents stated that the reason they’d engaged (liking, following, commenting) with a brand was because of specific discounts and offers. This was followed by the appeal of competitions (19.6%) and to a lesser …

So as to not replicate the plethora of blog posts covering social media predictions for 2012, I thought it would be worth listing the ten areas I’d like to see develop within the social media and digital comms industry over the next twelve months. In no particular order….
1. Twitter to be able to offer UK case studies for their advertising packages. To date the offering looks unsophisticated with limited results for brands outside of the entertainment industry
2. Brands to get a lot smarter with integrating their above-the-line and social strategies. What really …

Having been a little negative in the past about Facebook’s platform developments (some publicised, others, of course not), I have to say, things have really been hotting up over the past few week with a raft of new changes being introduced. Some of these changes have been in reaction (never a great place to be) to Google +’s introduction a few months back –  easier filtering of friends into specific categories (called ‘lists’) and targeting of messages.  Others, however are really starting to show the integral nature of Facebook’s ‘open …

So Facebook has launched a page for PRs – about time! It’s quite staggering that we have been creating and community managing pages for clients for the past few years and yet it is only now this channel of support/advice appears.
With the rapid monetisation and policy changes of many of the tools/services that used to be available for free, this should hopefully provide a useful resource covering new policies, design features and sharing tools (I’m hoping in the same ilk as development blogs such as All Facebook and Inside Facebook …